CANCELLATION POLICY

We do not charge when you book your treatment. If you need to cancel or postpone your appointment please make a courtesy call at least 24 hours in advance so that you will not be charged for the fees. Please note that we will charge you 100% for the course you booked for if you fail to arrive at your appointment (no call, no show), and in these circumstances, any gift vouchers will be deemed void; furthermore, we will require full payment for your missed appointment before any future bookings can be made. Cancellations on the day of the appointment will incur a 50% fee. Please be aware that arriving late will result in your treatment time being affected as we run on a strict schedule.​